Refund Policy

14 Day Free Trial Period

The trial period begins immediately upon account activation. Upon activation, potential subscribers will be notified by e-mail of the date of their trial’s expiration. The free trial period only applies to new customers and does not apply to existing customers that have a subscription plan. Muzaara will also not honor a free trial period for customers who were once paying subscribers, cancelled, and then decided to re-instate their subscription to Muzaara.

At any time during the 14-day free trial period, potential subscriber (customer) can cancel their account and will not be billed. Muzaara does not ask for credit card information to sign up for the 14-day free trial period. If you forget to cancel within the 14-day free trial period, your account WILL NOT BE CHARGED and your access will automatically be cancelled by our customer support team. You will not incur any charges.

In order to continue using Muzaara after the 14-day free trial period, you will be asked to subscribe to one of our subscription plans. You have the option of paying monthly.

Monthly Billing , Cancellation, and Refund Policies

Muzaara charges and collects in advance for use of the Muzaara software service. All services rendered are non-refundable. Once a customer selects a subscription plan and provides billing information during or after the 14-day free trial, Muzaara will calculate a pro-rated amount with the first payment due on signing and thereafter on the 14th of the month. For example, if your 14-day free trial expires on the 20th of the month and you decided to sign up for a monthly subscription plan, Muzaara would bill you for 25 days of service the day you subscribed. Your billing cycle runs from the day you signed up and you can cancel at anytime by selecting cancel membership from your Muzaara App dashboard

Important: No refunds or credits for partial months of service will be refunded to a customer upon cancellation.

All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and the customer is responsible for payments of all such taxes, levies, or duties. The fees that Muzaara charges for the monthly software services exclude taxes, phone, and internet access charges, as well as other data transmission charges. Any currency exchange settlements are based on the customer’s agreement with the payment method provider. To be clear: these taxes and charges are the customer’s responsibility.

To sign up for a monthly subscription plan to Muzaara, the customer must provide Muzaara with a valid credit card as a condition to subscribing to the software service. Furthermore, Muzaara reserves the right to change or modify its fee structure and introduce new charges with at least 14 days prior notice to the customer.

Customers have the ability to upgrade or downgrade their subscription plan at any time. The upgrade or downgrade will take effect no later than the next billing cycle. If Muzaara can accommodate an upgrade sooner we will bill you pro-rata. The chosen method of billing will automatically be charged the new subscription rate on the next billing cycle. With regards to downgrades on a subscription, Muzaara does not issue refunds or credits for partial months of software service.